Privacy Policy

1. Introduction

Swagat Caterers (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our catering services. We operate in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By accessing our website or engaging our catering services, you consent to the practices described in this policy. If you do not agree with these terms, please refrain from using our website or services.

2. Information We Collect

We collect the following types of information when you interact with us:

• Personal Information: Name, phone number, email address, event date, venue address, guest count, and dietary preferences (including Jain, no-onion-no-garlic, or other specific requirements) when you submit an enquiry or booking.
• Event Details: Type of event (wedding, corporate, social gathering), menu selections, service requirements, and any special instructions you provide.
• Payment Information: Bank transfer details, UPI IDs, and transaction references for advance payments and final settlements. We do not store full credit/debit card numbers.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources — collected automatically through cookies and analytics tools.
• Communications: Records of phone calls, WhatsApp messages, emails, and enquiry form submissions for quality assurance and service improvement.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your catering enquiries and provide customised menu proposals and quotations.
• To plan and execute your catering event, including menu preparation, staffing, and on-site service coordination.
• To communicate with you regarding your booking, including event logistics, payment reminders, and schedule updates.
• To process payments and maintain financial records for tax and accounting purposes.
• To improve our website, services, menu offerings, and customer experience based on your feedback.
• To send you occasional updates about new menu options, seasonal specials, or promotional offers — only if you have explicitly opted in.
• To comply with legal obligations and maintain records as required by Indian law.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share event details (venue address, guest count, service time) with our kitchen staff, service team, decorators, photographers, and logistics partners — strictly for the purpose of executing your event.
• Legal Compliance: If required by law, court order, or government authority, we may disclose information as mandated.
• Business Transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction — with continued protection under this policy.

We never share your contact details with marketing agencies, telemarketing firms, or unrelated third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Restricting internal access to customer data to authorised personnel only (management and event coordinators).
• Using secure communication channels (encrypted WhatsApp, official email) for sharing sensitive event details.
• Storing physical records (contracts, payment receipts) in locked premises at our registered office in Indore.
• Regularly reviewing our data handling practices to identify and address potential vulnerabilities.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us:

• Remember your language preference (English or Hindi).
• Understand which pages are most visited to improve our content.
• Measure the effectiveness of our marketing efforts.

You can disable cookies in your browser settings, but some features of our website may not function properly without them.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of any inaccurate or incomplete information.
• Erasure: You may request deletion of your personal data, subject to legal record-keeping requirements.
• Opt-out: You may opt out of receiving promotional communications at any time by replying “STOP” to any message or emailing us.
• Grievance Redressal: You may file a complaint if you believe your data privacy rights have been violated.

8. Data Retention

We retain customer information for as long as necessary to provide our services and comply with legal obligations. Event-related records (contracts, menus, payment receipts) are typically retained for 7 years for tax and audit purposes. Website usage data is retained for up to 24 months and then permanently deleted or anonymised.

9. Children’s Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: